Commonly Asked Questions

No, not unless you wish to.

Firstly don’t panic! Life happens and sometimes it’s unavoidable. Your appointment is set aside just for you, and is waiting for you when you do arrive. If you can, please let us know how late you will be ASAP. It may not be possible to reply as I may be with a client. But rest assured your appointment won’t be given away. It just means your treatment time will still finish at the same time.
If you would like to extend your appointment ( for example from 75 minutes to 90 minutes) please ask when you arrive. You may be in luck depending on bookings and breaks following your appointment.

Please contact the clinic ASAP.
In some cases, a negative test and wearing mask may mean you can still attend.
Other times, it’s advisable to reschedule.
This is determined case by case, and according to the latest health and industry guidelines.

It’s easy! Let us know at the end of your appointment and you will be emailed an invoice with all the details your health fund requires to reimburse you. 

Many health funds have an app or online portal where you upload a picture or copy of your invoice for quick processing. If you are unsure, please contact your health fund. 

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Firstly, thanks for being on time for your appointment. 

Please be assured that if you have received a confirmation SMS for your appointment, Kate will be ready and waiting on time for your booking. If the booking schedule allows, you may be able to begin your session earlier. This also means your appointment will end earlier. However, if this isn't the case, we appreciate you waiting until the door is opened.

If you need help filling out your intake forms, please fill in as much information as you can prior, and make sure it is submitted in the system,  particularly for thermal imaging appointments. We can also help you complete them during your scheduled appointment time.

During appointments, the front clinic door is locked for security and privacy. 
This ensures your treatment won’t be interrupted by other clients, as your appointment time is set aside to focus on giving you the best possible service. 

Between bookings, there is only a set limited amount of time to make client notes, change the massage table linens, and clean/sterilise the clinic room and equipment ready for your appointment. Being on time allows these crucial tasks to happen and run smoothly
 

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We really appreciate you getting in contact! Between client appointments, travel, and mobile appointments in poor mobile reception areas, it makes it hard to return phone calls. 
The best way is to email the clinic at info@aspireclinicwa with your queries or questions so  admin can reply.

Please note, as the clinic often operates on weekends, our regular office hours often include admin and the clinic being closed on varying weekdays. Occasionally, a message slips through the cracks. So if you haven’t had a reply in several days, please touch base again.

The joy of technology! 
Without boring you with the details, the booking software uses a pool of phone numbers within the system for all outgoing SMS.
This is why you may get the same automated appointment reminder from a different phone number compared to a previous appointment reminder.
This also means you may get a direct SMS reply from admin (not automated) through the system from a different number.
Any number you receive a message from is dedicated text only, and will not ring if you call it.
For any time-critical messages, please email the clinic directly.