FAQ’s
I have never had a massage or remedial therapy before. How do I know what to do?
Trying something new can be a little scary. You are in safe and experienced hands, and we are more than happy to answer any questions. If this is your first appointment, we will go through your intake form and chat about what your session will involve. When finished, we will leave the room or area to give you privacy to get undressed (if required) and on the table. We will ask if you are ready before returning. You will be covered with a towel that is moved around to give easy working access to individual areas. This helps keep you warm and maintains your modesty at all times. When your appointment is finished, we leave the room again to let you get dressed before a recap of your session.
I don’t know if I am comfortable taking my clothes off. Is it necessary?
Which items of clothing you feel comfortable removing is completely up to you. We will do our best to work around clothing. Making sure you feel relaxed and comfortable during your appointment is one of our biggest priorities. So is maintaining your modesty. We want to make sure you experience as much benefit from your appointment as possible. Relaxed mind and body is a part of the experience.
With particular therapies or working on particular areas on the body, it is easier to work on them without needing to try to work around clothing. Especially if oils and lotions are needed. Underwear (knickers and jocks) are left on at all times, no exceptions! Most of the time, only one area at a time is exposed. The majority of the time you will be covered in a towel. Ladies are invited to remove their bra and cover themselves with a towel if working on their back. If it has a clip in the back strap, you will be asked if you would like us to unclip it while working, then reclip it once finished. You will NEVER be asked to be completely naked at any stage of your appointment. To do so is against our policy and procedures.
I wish my body was different, and I didn’t feel shy. What if something embarrassing happens?
We are all unique and our bodies do amazing things! This includes normal bodily functions and noises. Skipped lunch and your stomach is growling? Maybe you indulged in a few too many tins of baked beans. Or you were so conscious of being hydrated ready for your appointment all that water is catching up to you. We work with bodies of all shapes, sizes, and capabilities every day. What ever may arise will be handled in a sensitive and caring manner. If at any stage you need a break, please let us know.
Something has come up last minute. What should I do?
No problem, life can have the habit of throwing us curve balls. Give us as much notice as possible. You can reach us by replying to your confirmation email or text message. Mobile bookings need a minimum of 5 days notice to reschedule and avoid the cancelation fee. If you are sick or unwell, we would prefer to reschedule and avoid passing on any contagious illnesses. For more details please check our bookings and policy information.
I have tried to call the numbers listed. I haven’t had a return phone call.
Communication at Aspire Clinic WA is managed via email to ensure clarity, consistency, and an accurate record of your care. Phone calls, call-backs, voicemail and text are not incorporated within our communication protocols.
